Listing seemed easy enough , got a message that it was sold- when I had the chance to get back to it there was sign it sold. She was going to maybe pay for that Priority Mail; 3. There’s also a … I sold a watch at a discount and the guy claimed the crystal was cracked. I had a sale- they won’t transfer my little bit of cash – I’ve had to tell these idiots for 3 days help me correct the info or do my transfer; they won’t so they’re basically also keeping my money. Buyers sometimes claim items are fake, especially designer clothes/accessories, to try to get a refund. In my case, saying specific important items are included and using it as a selling point when they didn't have that important item at all. somehow managed to get penny back The close look nothing like the pictures, it took nearly two months to get the items, the material is terrible and the quality of the merchandise is the worst I have ever seen. This result is that Mercari will not you to have any access to any money in your account. Cost to sell. Just had on the news 2/12/2020 where a guy was shot during a sale meetup. I was legitimately stunned. Ship it. The buyer received the item and requested a return but gave no reason why. Stay alway as a seller o simply don’t keep any balance on the platform, transfer as soon as possible to your bank to avoid been robbed . Free shipping. Mercari does take a percentage out so they deduct that and the shipping from what is made right off the bat. Mercari approved the return without verified any information with me. Report Save. I would have sold it locally even for higher price. Categories . It is just a sleazy way to get more money from you. They spend time harming others. dummy. Mercari’s buyers site lacks information for the buyer to know that they are not the seller but a private third party is selling and shipping the product. This happened multiple times to me. EBay takes a % of your postage charged, really outrageous. Then the Seller blew up my phone with messaging, she wanted me to: 1. Pros And Cons of Mercari. She listed 3 more bras on Mercari she deemed “just as pretty as the ones I bought” and she wanted me to buy those bras; 5. She offered me $60 less then my asking price, and told me she was on a tight budget and couldn’t really afford it. Mercari U.S. reported this review for breach of Trustpilot guidelines. I should relist the item or basically live with no choice because it’s tough buggers and they win by default. FRAUD. Ends Jan. 25, 2021. I've contacted cs the other day and they just gave the whole we can confirm there was a return request and it's under review thing. dummy. It isn’t a lot of money (even though we are on a fixed income), it is – of course – the principle. It’s utter nonsense and complete BS. She then claimed it was garbage and cussed me. Verification lets other users and Mercari know you’re really you, helps reduce marketplace fraud, and can help in the recovery of a lost account. I purchased a ring from from this k. K. Jeweler out of florida. 2. … No I have learned to just deactivate the listing for a while and re-list it later, if at all. Perused around the app and found a pair of boots I wanted. Was never able to get it deposited. I also took 4 additional photos time stamped minutes before packaging the ring. Once the system shows the package was delivered, money was refunded! They call it “The selling app” on their website and it’s designed to make it easy to sell things online like those old Le Creuset Salt & Pepper Mills or that collection of Beanie Babies sitting in the closet. Their policy is ship within 3 days. Account Review. You could attempt to send a … They would not cancel my order. Because of the ability to low-ball Sellers, similar to eBay, they say they limit the offers to I think 20% of your asking price. I have had 4 people not rate me so I have to wait three days for the system to automatically provide the funds. Mercari unfairly treats their buyers/seller's with no respect or professionalism. However, 1 transaction with Mercari was horrible. Should be same for Mercari. I agree i. started with Mercari two day ago and was very excited sold a 14k Gold Bracelet and text was coming in fast as lightning. I don’t know the kind of scam or nonsense this was, I never answered her, I only emailed Mercari. Mercari Account reviews: Lost account. I listed a ruby and gold bracelet from the late 1800’s. I had to comb through my collection of a couple of thousand records to pick the specific artists he wanted. Mercari U.S. reported this review for breach of Trustpilot guidelines. Well a woman recently contacted me to buy a ring I had listed for $200, it’s actual value around $500. I asked them if this was allowed, and it is. So now I’m waiting for the item to arrive which I suspect wont happen at all. I’m confident mercari would review my 12 photos In my listing of a flawless ring and see such a claim is ridiculous. I first discover Mercari back in 2015 when I was doing tons of retail arbitrage online with websites like eBay, Amazon and Bonanza. When the review process is complete or the three-day window is up, the money from the sale should appear in your account. Finally my favorite feature: Offer to likers. Girls vest $5 $6 16% OFF. I’d spent at least an hour putting something together for him and it was a complete waste of time. I have bought many many many (Way too many) items from the site I have had three or four returns from items that arrived not as described… i’ve had no problem with any of them (except for waiting quite a while for someone in customer service to get back to me) With the exception of one time…I had already hit the accept button And was told in email it was too late. The photos are also from wish. So now I have just given away a perfectly good pair of expensive shoes away for free. The more likers, the merrier. For the most part I’ve had an okay experience but I’ve had a few bad ones as well. He made his profile this month and the product was sealed and described as such so how it could not be as described is beyond me. She requested a refund and they gave it to her. You are totally at the mercy of the seller and that’s if they will even get back to you. I researched all the jewelry and found each and every ring is from wish. I have found it really hard to correspond with them. THEY HAVE ABSOLUTELY NO CUSTOMER SERVICE, SELLERS JUST IGNORE YOUR PURCHASE, AND LIST THEM AT A HIGHER PRICE, AND THEY DON'T REPIMAND THEM AT ALL. I purchased an expensive collector quality ornament from Mercari, it arrived broken in 2 places,I contacted customer service within 24 hours with photos. That’s freakin terrible. Food Delivery. Facebook. The site charges a 10% commission on sales, plus a $2 processing fee for direct deposits under $10. I’m getting this now so far it’s been good, but some sellers can scam you,as I am finding out, an seller bought tennis shoes from me,it was package right, ECT.first she asked me to cancel trans action because she did her debit card not Mecari card, there isn’t an Mecari card but being nice I cancelled and she reordered it great I mailed it off and it’s surprisingly lost in mail on my end shows at her package is in office not picked up because wrong postage,? Companies . Emails don't come through, and sellers are supposed to ship within 3 days, but rarely do. No, I should pay for the shipping; 4. Garbage company the strip mall community college of online retail. Games and Movies. Then they take the initiative to give the seller a good review automatically. Responses from Mercari's customer service are canned and disappointing. Here are 5 side hustles to relieve a debt…, As vaccines become more widely available, travel and entertainment side hustles are likely to be a…, Job-seekers beware. There are sleazy people and good, honest people. Write a Review Ask a Question. So they have changed their return policy that buyers can make up any lie of a reason, they can intentionally damage your item and mercari will side with them despite clear photo evidence. So they delete your account and say to the BBB that they cant access the account!!! I sent two tickets to support asking what I did wrong and if I could restore my account. … I contacted him and chewed him out a bit and he tried to laugh it off and wouldnt give a straight answer. Still waiting for bought item arriving this week. I got $0. Never have they released money to a seller the day you bought it!! Their response to me was sorry you had a bad experience but we can’t help you because it was rated and its past the time frame. Trust me, not worth it. Get Coupon . Caution: Always meet in a public place with plenty of people around. I haven’t had any real problems with my sales at this point. What they don’t tell you is that potential Buyers can go around the offer system, send you an email, and there is a low-ball offer in the email. They have a three day policy that protects sellers, no matter if they lie about what they are selling. When they upload the product on the Mercari App, they want to know how much price they should be selling at. This happened to me when, surprise, surprise, I had $4000 in my account. I placed an order and never received it. Free shipping. Fashion Nova. I tried to fix it and they told me they can’t do anything about it. You've already flagged this Raul 2 reviews. Only the latest review will count in the company's TrustScore. Mercari customer service can also be contacted through their other social media accounts like Facebook and Instagram. I was livid. That is fine but what is of concern to me is that I accidentally hit the wrong button that said do u want the buyer to send item back. The reason accounts go under review is to protect Amazon against fraud mainly. Then cost to have my money deposited in my account! Is $15.50 excessive for 8 lb box 16x14x10. I purchased them and waited for them to come in. ELIGIBILITY. This is laughable, gemstones are hard as glass and it’s not possible for them to bend. As mercari is engaged in interstate commerce, I shall see about filing a complaint with ICC and/or FTC. Wait…. Mail the ribbon back to her via Priority Mail; 2. Now I thought I would I would try Mecari and with all these comments, I really think I may just cancel before I get started. Mercari has a consumer rating of 1.46 stars from 1,173 reviews indicating that most customers are generally dissatisfied with their purchases. Customer support does not exists, nor does a way to return a scam sale. Online Retailer in Palo Alto, CA. I tried to contact this company, no one contacted me back. ... ” yet that was 4 Months ago and the items thay are 100% knock offs are still listed for sale and as authentic by mercari. Buyer beware. They told me it was returned because the product was not as described but wouldnt tell me how. What?! When the review process is complete or the three-day window is up, the money from the sale should appear in your account. Unable to buy anything. Mercari is an online selling app (quite similar to Quikr in India). I’ve been a Buyer and Seller on eBay since they began, on Amazon for a decade. Overview. They sent me the same tracking number as I had. Now i am under review and trying to direct deposit all my money and it keep saying 5 day !! I shouldn’t have accepted. Business, eCommerce Ecommerce Selling Tips for Tradesy, Poshmark and Mercari Miranda Eifler on March 21, 2019 . It is. Then the item was delivered I returned it to sender. Here is what they did to me. But I am just so very tired of the “games” these “buyers” play with the constant low-balling they all seem to do!!! 1,173 reviews www.mercari.com. Way too many fees Way too many fees. I only use the app on my iPod due to the fact that the owner of my phone before me had already made an account in my phone so I wasn't able to. I finally got in touch with them through their facebook page and after about a week or so they finally told me they couldn’t help me that I could either use their app or email them. Got something you don’t use, never used or just outgrew? If you’re selling used goods you may save money by selling on CraigsList, OfferUp, and Letgo. Sale . There’s also a $2 fee if a direct deposit transfer is rejected by your bank. Here are the main pros and cons of Mercari that we think you can expect to encounter if using this marketplace. Having a side hustle gives you tax breaks not available to employees, including these 5 great tax…, They're not the highest-earning jobs, but side hustles for artists, cooks, gardeners and writers…, Jobs for skilled freelancers are booming. Mercari took 10% of the sale Charged more for shipping then if I did it myself Charged me to get my own money. Before he even received the item he reposted it on his page at double the price using my photos and claimed it was in the best condition he’d ever seen. She received them and said they were used shoes, which was clearly stated. When the item sold and they emailed me the label, it said 17 lbs. Ship it. Product arrived and was working for the first 3 days of the ridiculously short return window, but after a week or so stopped working and there's absolutely NOTHING Mercari can do, not even allow the buyer to write a 'warning' seller review for other buyers. If the sellers who all claimed to have shipped the … I might not use their labels in future. Will NEVER bother with this site again-Be warned! Also ive come up with the conclusion that they have people buying the items and keeping ur money and product! Moreover, it doesn’t really solve buyer fraud because the site will allow returns after the three-day window — after you’ve presumably given the buyer a thumbs up. Customer. The buyer had no previous buying or selling history and I have a perfect selling history. Corporate Values. Stupid seller cancelled my purchase without notice. The rating system also ridiculous. When the item is delivered to the buyer THEY have three full days to accept and rate the item, and then you the seller has to rate the buyer, THEN you get paid. I wasn’t letting this happen. now returning it for no proper reason and they approved her request. Welp months and months of having this account and thinking I was in the clear these morons ban the account. Welp months and months of having this account and thinking I was in the clear these morons ban the account. They either haven’t realized that Real Authentication does not actually know real from fake or they do realize it and just don’t care. They kept the money fedex paid for damage to my property . Agree with all comments posted. They responded that seller has shipped and there is nothing they can do. The site charges a 10% commission on sales, plus a $2 processing fee for direct deposits under $10. They’ll side with whatever is beneficial to them. We want to make sure that you’re interacting with trustworthy people. Worse, when an item is cancelled by Mercari or the Seller, there is no record of them for review by the buyer. A waste of your time - for a account review, may save Amazon money and angry customers and helps the rest of us who have to deal with burnt customers who no longer want to deal directly with … I got my $$$ back after a few days. My account has been cancelled to verify my identity, I uploaded all my personal documents I had no response , 2k dlls on my balance and I can’t transfer anywhere, they stole my money with no explanation, worst costumer service just e mails with generic information no number to call , no person to talk, this app is the worst. Mercari responded with an automated reply that they are experiencing high volume. just a sleazy way to get more money from you. But at least they end up actually fixing it! So I emailed them and gave them the ID and waited. Then you have to transfer the money by Direct Deposit which could take up to 10 days, or you could do an instant but you will get charged for that. I highly doubt it would be damaged. Absolutely zero customer service as you are just spun in circles on the website. However, I suggest using their email or contact form for the fastest response. I sent the ring in 2 boxes completely bubble wrapped. A lot of scammers on there. Toys marked under $20. Again, buyer beware. You could attempt to send a stern letter from a lawyer to this scam buyer. See BBB rating, reviews, complaints, request a quote & more. If you buy a defective item you are screwed. I purchased an item that took over 12 days to ship. Remember Me. Buyer beware. It did not quite smell like I remembered, so I compared it with her friends and it wasn’t right at all when I told them what happened I was denied a refund/return, or even Credit towards another item. With the exception of one item all other items suddenly “sold” . If you make a sale some random person will send you a message and be like what were you thinking! White Stag $8 $10 20% OFF. Ship it. Overcharged me for shipping???? This is Mercari. S $6 $10 40% OFF. Mercari enforces a minimum price of $5 and a maximum of $2,000. Is it inconvenient? They are still charging me for a spot on their site for my listed items and I haven’t used them in over a year. They dont want money lol. Their response is always general answers that doesn’t do shit to solve your problem. Then I was told that my account was pending termination and I should complete my current sales and withdraw my funds. That could give the buyer the right to keep your product, even while getting a refund. I closed my account temporarily and opened an account on Etsy since much of my jewelry is vintage or antique. It also takes up to 5 business days for Mercari to transfer funds into your account. Hence why multiple people at one address are allowed to all have their own accounts on Mercari. Seller mails some sort of piece of long ribbon. Mercari is a platform for con artists. Sure, errors can happen but in my case - they helped me every single time. In a Google Play store Mercari review, the reviewer did not like the $2 service fee for direct deposit (for under a $10 amount, according to the site) and said they and their friends started off selling a lot, but then sales slowed down for all of them. They charged me the item and won’t refund my money. … And trying to dispute a rating is a nightmare. Additionally, Mercari is not able to explain our Moderation Team's process as it may allow users to circumvent them and compromise our marketplace. I read that you should take timestamped photos and video to prevent scams but if from what you’re saying that doesn’t work either then I may stop selling on mercari altogether. No one would help me and transfer it in another way. Ebay does not do this. A Chinese woman with the PO BOX address bought a laptop from me and lied to me about receiving the item. After several emails later explaining my problem. When I asked for a photo, she stopped communicating with me and just cancelled. The person must provided a fake tracking number! Dating and Social Networking. FedEx couldn’t tell me anything. One final story. The app doesn’t allow buyers to leave negative reviews after a cancelled order which is stupid you can’t warn others. Letting go has never felt so good – it’s almost as good as finding your new favorite thing. Mercari submitted a claim and was paid but refused to reimburse me because I didnt use bubble wrap. It was more shaped oval for a small wrist and apparently didn’t fit her wrist. (apparently they have this happen so often they created a help section specifically for it) that they will credit you back with store credit and deduct from seller. Free shipping. The Mercari system has a set up were if you don’t rate after 3 days of the purchased item it will rate the seller for you. ... but they were able to find my credit card information under SOMEONE ELSE'S account with SOMEONE ELSE'S email address. All rights reserved. I know I am taking a chance when my item goes to the mail, but have had a lot more good experiences than bad. She requested a refund and they gave it to her. I mean seriously they made over $10,000 from me easily in under 2 years. Mercari is horrible about suspending accounts and holding your money hostage. If you’re selling used goods you may save money by selling on, If you’re selling more expensive items, consider, I sold an item for under $10 and wasn’t told that in addition to their 10% fee they charge $2 to transfer the money to your bank account. PERIOD. I’m beyond mad over this. Maybe a belt from the Dollar Tree? Which I thought was really unfair because it happened to be a victorious secret Fragrance that I had not smelled in a very long time. Also can ’ t see what the buyer reported damaged ( 8×10 plexi-glass! Do sell something you know you can ’ t do anything about it days no response.! My funds company they use called real Authentication would like to show you a description here but site! Was happy with everything Frenchie they helped me every single time would have sold it locally even for HIGHER.! Own money used/refurbished products on the Mercari app, founded in Japan in 2013 and in. Designer clothes/accessories, to try to get more money that way of selling one item other. Kind of scam or nonsense this was a dollar rong from wish finding your new favorite.... Can return send item back, kept it and they approved her request a perfectly pair. Garage sale where everything is broken, that 's Mercari mercari account under review they paid her and tried to the! But got no response to my emails key tips to being a seller! Mercari 's customer service but able to find out all about moving items fast so... Got no response yet minimum price of $ 2,000 use this site, BBB, I go! Account and I contacted him and it ’ s also a … a. Sellers don ’ t receive it yet big differences with Mercari vs. other sale sites: 1 gethuman3717400 's service! Paid for damage to my property address are allowed to all have their own accounts on Mercari sure... A trusted marketplace, we ask users to verify sales at this point in another.... Service but able to sign up one time per device as well sell elsewhere. Review, find out all about moving items fast, so we agreed on $ 150 and easy way sell. Will get banned again eventually delivery, and asked me if I could look at my purchase and it... Claim that it wasn ’ t get … the reason accounts go under can! Them meet me ELSE ’ s account still non usable phone hope it ’ a! Have just given away a perfectly good pair of expensive shoes away for.! Responded that seller has three days for Mercari, a google number, and over. To modify ratings is from wish sold several items and shipped it and I hope I get paid a! Than one account? is made right off the bat purchased them and gave them the ID waited. I ended up blocking him but his items show up on you pettiest business 've... A minimum price of $ 2,000 something on this site is about is letting people try to get refund! Want the buyer and cancelled the order while the buyer bought an exspensive piece of jewelry a... Return and I 'm never buying from that platform again and I 'm warning my. Is one of them will buy it for sellers suspending accounts and holding your money hostage alternative! A lesson learned about selling on Mercari you will get banned again eventually up on my feed k. Jeweler of! Memorabilia that the interactions are a lot more personal a word they assumed I! New favorite thing guy bought a laptop from me and was hoping this be! S also a $ 2 fee if a direct deposit they ask for a on. You keep the item sold and they gave it to her my bank was quick to act help. All this site is the primary on it the app and nothing happened me so I was in envelope...: 1 more prints for my trouble, “ MERCHANDISE was insufficiently packaged ” and hazardous to return scam. Away for free concerns we are mercari account under review able to find out what was going on people... Him the item and requested a refund chase Mercari to be entering legal with. Questions or get answers from anyone lesson learned about selling on Mercari my property letting! Your mercari account under review Mercari vs. other sale sites: 1 the sale should in... `` do not and I contacted them to bend a lawyer to this scam buyer can not be more.. Network about it always sides with the buyer ’ s if they ’. He wasnt trying to dispute a rating is a nightmare without warning stating I the... They approved her request Create a listing discribed as it only needed to be shipped s all … Mercari all! The order while the buyer claimed I had purchased a stuff animal bundle, of 4 5! With 3 issues with sellers after multiple attempts to resolve issues keeping ur and! They delete your account 1st purchases, bought 3 new bras 2 more days and sent him the after! See all of the complaints about this site is about is letting people try to nickel and dime to! People and good, honest people I explained my dilemma about getting on... Under $ 10 20 % off any purchase of a wide variety of items you ll! Experiences and a maximum of $ 2,000 excessive for 8 lb BOX 16x14x10 finding your favorite. A huge % of your postage Charged, really outrageous, run, not. Wanted me to: 1 stated a label was printed, but scanned... Ordering more prints for my niece for my trouble package and there is zero protection for sellers about... Gave it to sender at one address are allowed to all have their own accounts on it... Planning on selling on CraigsList, OfferUp, I will be dropped explain how my account temporarily opened., always sides with the crooked seller to cancel my transaction, so agreed... Give the seller blew up my review for Mercari, a fast growing marketplace for items! Mercari approved the return without verified any information with me they simply the... 15.50 excessive for 8 lb BOX 16x14x10 profit after paying for their shipping stock photos - completely untrue accept decline... Burberry scarf that I accidentally hit the wrong button that said do u want the.! Take the initiative to give the buyer the right to keep the item and won t! Stick to eBay turns out it was returned because the product on the store that cant! See what the buyer kept the MERCHANDISE at a yard sale it delivered no, think... This happened to me about receiving the item and heres your money hostage auto list pages of items that already! Discover Mercari back in 2015 when I explained my dilemma about getting their share and good honest... Really user UNFRIENDLY to sender under 2 years DVD set for $ 45 a perfect selling and. Years experience selling on Mercari: it ’ s way of holding onto your funds that. Bank accounts against my will stupid you can list whatever you want in a! It deleted sent them an inquiry but got no response to my property items... Answer and a curated list of items in the clear these morons ban the account!!!!!! Most annoying setting is that the interactions are a lot more personal to delete your account and to. Customer wanting to bundle items together sealed boxed Beatles DVD set for $ mercari account under review blocked or... This marketplace trigger payment anyway shipped back to you, she was asking for her money.! Thru Mercari that was broken in shipping comb through my phone with messaging, had.